Shipping policy

Shipping Policy

Thank you for shopping at Baila Boutique. This Shipping Policy explains how, where, and when we deliver your orders. By placing an order with us, you agree to the terms below.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

You'll receive a confirmation email when your order is placed, and a separate shipping confirmation with tracking information once your order ships. Some items in your order may ship separately from different warehouses or fulfillment partners, in which case you may receive multiple tracking numbers.

During peak seasons (holidays, major sales events) or in the event of supplier delays, processing may take slightly longer. If your order is affected, we'll keep you updated.

Shipping Rates & Delivery Times

United States — Free Standard Shipping

We offer free standard shipping on all orders within the United States, including PO Boxes and APO/FPO military addresses.

Standard delivery: 5–10 business days after your order ships
Carriers: USPS, UPS, and FedEx (carrier selected based on item size, weight, and destination)

Alaska, Hawaii, and Puerto Rico: Delivery may take longer than the standard window, and certain oversized or heavy items may incur an additional shipping surcharge. Any applicable surcharge will be displayed at checkout before you complete your purchase.

International Shipping

We ship internationally. International shipping rates are calculated at checkout based on your destination, package weight, and dimensions.

Estimated delivery: 10–21 business days after your order ships (delivery times vary by destination and customs processing)

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the customer's responsibility and are not included in your order total or shipping costs. We recommend contacting your local customs office for an estimate before placing your order.

If a package is refused by customs or returned due to unpaid duties or taxes, any associated return shipping costs and applicable refund deductions will be the customer's responsibility.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

If you haven't received a shipping confirmation within 3 business days of placing your order, please contact us using the information below.

Incorrect Shipping Address

Please double-check your shipping address before completing checkout. If you notice an error, contact us immediately at Lacayojordan@gmail.com. If your order has not yet shipped, we'll do our best to update the shipping address.

If an order is shipped to an incorrect address provided by the customer or is returned as undeliverable, the customer is responsible for any reshipment costs. Shipping charges are non-refundable in these situations.

Lost, Stolen, or Damaged Packages

We want every order to arrive safely. If your package is lost, stolen, or arrives damaged:

Contact us within 7 days of the delivery date (or expected delivery date for missing packages) at Lacayojordan@gmail.com.
For damaged items, please include clear photos of the damaged product and the shipping packaging.
We'll work with the shipping carrier to investigate the issue and, when appropriate, arrange a replacement or refund after the claim has been processed.

Claims reported after 7 days may not qualify for replacement or refund due to carrier claim deadlines. Please keep all original packaging until your claim has been resolved.

Order Changes & Cancellations

Because orders are processed quickly, modifications or cancellations can only be made before your order has shipped.

If you need to make a change, contact us as soon as possible at Lacayojordan@gmail.com or 562-881-8663.

Once an order has shipped, please refer to our Return Policy.

Shipping Restrictions

Some items may be unavailable for delivery to certain locations due to carrier or legal restrictions. If we are unable to ship an item to your address, we'll contact you to discuss available alternatives or issue a refund if necessary.